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  • Writer's pictureDave Petree

Best VoIP Solutions for Law Firms in 2023

Updated: Sep 22, 2023

If you're in law, communicating with your clients is vital. Traditionally, phones were used to make calls. But today, people can also send emails, texts, and social media posts. In addition, they can access online databases and online forms.



You could start by asking yourself these questions: Do I really need to call my client? Can I email them instead? Are there any online tools that would work best for me? These are just a couple of examples; you'll likely come across others as you go through your own process.


Law Firm VoIP

More Law Firms Are Turning to VoIP

So, it's no surprise that VoIP is becoming one of the premier choices for business communications. Voice over Internet Protocol, as the name suggests, involves sending voice communications over data lines. This can speed up transmission, allow for more forms of communication in less time, and give companies the chance to scale their communications solutions to their exact needs without having to spend a fortune on hardware.


Customers today expect fast service. They also demand better service and they're not afraid to let someone know if they aren't getting it. Hosted VOIP allows you to connect with your clients, vendors and employees on any device, anywhere.


Many VOIP solutions offer integrations into popular case management applications like Clio. This takes the guesswork out of remembering to log all your interactions for billing, notes into their case, etc.


10 Best VoIP Providers for Law Firms

In this guide, we'll look at 10 of the best VoIP providers for law firms specifically, and we'll talk a little more about how to choose the best provider for your legal practice, no matter what you have in mind.


VoIP offers several advantages.


First, your telephone network isn't tied down to one physical location. So if you move to a new place, you can keep your existing phones working without having to change them out.


Second, you can make and receive voice and data connections from any computer with an internet connection.


And third, you can scale these services to meet your business' needs, so be sure to check out what's available before signing contracts.


In an effort to meet customer expectations, businesses must make sure they're able to communicate effectively through various means. With so much competition, it's important to find ways to stand out. One great way to do that is by offering VoIP services. These allow customers to connect directly to your business via telephone lines. You can also offer video conferencing options if you'd like.


We'll talk about that in a minute, but let's start by talking about some of the top 10 VoIP providers you might want to consider for your law firms' communication needs.


How to Choose Your VoIP Provider

Every law firm or attorney is going to have slightly different needs when it comes to communication. However, there are some things that everyone should be on the lookout for. In addition to what you get for the money (and whether they fit your budget), consider:

  • Customer service

  • Reputation

  • Plan sizes and scalability

  • Customization options

  • Uptime and reliability

  • Features and included tools

  • Integration capabilities

One of the best ways to find the right service provider is to try them out before you commit. And to that end, most VoIP services do offer a free trial of some sort. Typically, it's between 14 days and a month, but every company is different. Either way, take advantage of the trials and free plans when you find them. If nothing else, you'll be able to determine what you don't want.


Let's now take a closer examination of the best VoIP providers available for lawyers.


SpectrumVoip

With SpectrumVOIP, you can integrate your phone system into your practice management software, allowing you to send texts and make phone calls from your smartphone directly to clients and have the activity logged into their record and your accounting system. You can also use the app for free calls and text messages between you and your clients using your office phone number as opposed to your cell number.


With SpecturmVOIP, you record calls, have an intercom built into the device, and make call forwarding and call management easy. You can also set up customized call routing and use AI to customize your phone experience. And there’s even the option to create custom call routing and set up custom call handling. Easily pull reports to reconcile billing, check activity, etc. You also get video conferencing that can be recorded for use later in discovery.


Consider highlights like:

  • Price: $22.99 per user, per month

  • Most taxes are waived

  • Connect with Clio and other apps

  • Dynamic calling features

  • All office phones and equipment is already included


8x8

8x8 is an impressive VoIP solution for all kinds of small businesses, especially those who are looking for flexible communications services. The Express service comes with lots of features and starts at only $12 per user per year.


Plus, you can try out the service for 30 days without any commitment. You also get mobile and desktop apps for quick and easy phone calling. This VoIP provider has consistently appeared on many of the best VoIP provider lists, so if you're searching for a reliable VoIP plan, check out 8x8 today!


There are many options available for firms looking to add video calling into their practice management systems, including some free ones. You can even choose from different types of packages depending on your specific needs.


Check out highlights like:

  • Price: $12 for each new customer, per month

  • Try it free for 30 days

  • Intelligent call routing included

  • All-in-one platforms available with an upgrade

  • Import Contacts and Sync Your Phone Numbers


RingCentral

RingCentral has been around since the early days of Internet communications. The brand started as the original in Internet faxing and quickly became a leader in that area. As the VoIP industry grew, RingCentral changed its offerings, and today there are several different VoIP plans for calling, messaging, faxing, and everything else that law firms need.


A basic plan is available at no cost. However, if you want advanced functionality, then you can choose from several different packages. You can even opt for a fully hosted solution that includes everything you need to run your business.


Check out key features:

  • Price: $25 per user, per month

  • 15-day trial

  • Customizable tools and apps

  • Cloud-hosted PBX

  • AI-enabled workflows

  • Intelligent call routing

  • Unlimited Internet faxing


Nextiva

Nextiva offers a free trial period of up to 30 days. During this time, you can test out their services and see if they meet your requirements. If not, you can simply cancel your subscription without penalty. At every price point, there is an option for you to get exactly what you need.


Nextiva offers multiple levels of services and you can purchase additional ones to increase your calling and messaging capabilities. They also offer excellent customer support so that you can always reach out for help if needed.

  • Price: $30 for each user per month

  • Unlimited Internet faxing

  • Customizable platform and plans

  • Upgrades include unlimited audio and more


GoToConnect

GoToConnect provides affordable VoIP services without leaving out any of what you need. From basic to custom-built all-inclusive, GoToConnect has something for everyone. With free online faxing, video conferencing, and unlimited calls to landlines and mobiles, GoToConnect delivers all the benefits of traditional phone service without the hefty price tag.


With the help of the online legal service provider, you can easily set up meetings with clients and colleagues without worrying

about setting up your own conference room. You can even invite them to join an ongoing meeting if they're already online.

Features include:

  • Price: $24 each month for every user

  • Free trial for 14 days

  • Advanced Analytics

  • Unlimited calls, SMS messages, and MMS messages


Vonage

Vonage provides a variety of phone systems and applications for businesses and individuals alike. With their various options, they also provide an array of apps and tools to help you manage your business. You can find them online and get started today!


With every plan, you’ll receive unlimited calls and messages, including VoIP (Voice Over Internet Protocol) calls, plus caller ID and voicemail transcription. You can even use your phone number as an extension if you want. Plus, you can choose between three different ways to pay — credit card, PayPal, or cash. All of their services come with free domestic long distance and international long distance.

  • Price: $19.99 per user, per month

  • 14-day trial

  • CRM integration available

  • Vonage App Center

Ooma

Ooma has changed the way people view VoIP services. Their plans include both basic and advanced features at affordable prices, and they provide mobile and desktop applications.

We really liked that this service integrated with Amazon Echo and Google Home. However, we found the monthly plan with its own device to be more useful than the one with a free starter kit.


See if there are any key features like:

  • Price: $19.95 per month, per user

  • Add-ons and integrations available

  • Automatic Attendants and AI-Enabled Routing

  • Voicemail transcription offered


Dialpad

Dialpad offers a range of different pricing packages, including some that include advanced call recording and analytics tools. It’s an excellent option if you want to start using VoIP without having to spend too much time setting up everything yourself.


Dialpad offers premium services on its higher-level packages, including the best technical assistance and 24/7 phone line access. They use top-of-the-line encryption technology to secure your calls.

  • Price: $15 for each new user per month

  • Free 14-day trial

  • Mobile-friendly VoIP

  • AI and intelligent call routing

  • Integrations with G Suite and others

As long as you focus on your caseload, you won't need to worry about picking up the phone. With our help, you'll never miss an important client again!


Our team of virtual receptionists can field calls 24 hours a day, seven days a week, along with chats, SMS messages, and so much more. We can even handle things like lead intake and scheduling and help you create a plan to manage it all, so you don't have to worry.


Schedule Your Free Consultation

You don't need to navigate choosing the right VoIP for your business. At Clowd we help law firms like yours find the best solution.



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